Audit Service

Our audit service is aimed at domestic and commercial property insurers wishing to audit validation consultants and builder repair networks. Audits can be carried out upon receipt of quotations/reports by the insurer and prior to commencement of works, alternatively post works audits can be provided. Findings are likely to improve operations and enhance training.

Key Product Features

• Excellent service levels that can be tailored to suit your own individual requirements.
• Pre works or post works inspection.
• Discussion with the policyholder to determine customer satisfaction and the service levels achieved by the builder repair network.
• Where possible we will establish the cause of loss/breakdown (accessing roofs as required) and confirm whether policy cover did actually exist.
• Establish that the quotations/invoice supplied is correct to mitigate the loss and return the insured to their pre-loss position, detailing any elements of exaggeration or betterment.
• Where the works detailed are not appropriate we will provide a revised specification and calculate a fair market rate.
• Management Information that may be tailored to suit your own individual requirements.

Benefits

• Simply by knowing that an independent specialist is auditing them, the builder repair network is less likely to sanction non-insured losses.
• The builder repair network is less likely to allow betterment or exaggerate the rates.
• Reduce claims leakage.
• Quality workmanship is likely to flourish; increasing customer satisfaction.
• Policing the builder repair network service levels will aid in improving performance and will again result in improved customer satisfaction.