Desk Top Claims Handling

Our Desk Top Handling service has been developed with both domestic and commercial property insurers in mind. Handled by experienced and skilled negotiators, this service provides a cost effective method of reducing leakage on lower value claims and doubles up as a screening service to confirm whether on-site inspection would be prudent.

Key Product Features

• Excellent service levels that may be tailored to suit your own individual requirements.
• Telephone interview with the policyholder to establish the likelihood of the operation of a policy peril and that the damage occurred during a period of policy cover. We will also consider if the opportunity to inspect has been denied, if late notification has occurred and whether the policyholder has mitigated the loss.
• Establish with the policyholder the extent of the claimed damage and, if comfortable,
• Calculate a fair market rate for the works and negotiate settlement without acceptance of policy liability.
• Where no settlement can be agreed we will have the authority, if we feel appropriate, to arrange to validate the claim by inspection. (In such cases the desktop handling fee is waived).
• Management Information that may be tailored to suit your own individual requirements.

Benefits

• Independent – therefore no conflict of interests and no presentiments on the part of the policyholder.
• Combat betterment and exaggeration.
• Achieve realistic settlements.
• Minimise the life of a claim.
• Minimise follow up work to a claim, and;Avoid on-going liability where settling whole or a part of a claim.
• Cost effective service for low value claims.